Refund & Returns Policy

We want every customer to receive exactly what they ordered. This policy explains when you're eligible for a refund and how the process works.

1. 01.Wrong Product Received

   If you receive a product that is different from what you ordered, you are eligible for a full refund of the product's price. Please contact our customer care team as soon as possible after delivery, and include your order number along with clear photos of the product and packaging as received, so we can verify the issue and process your refund.

2. 02.Product Not Received Within One Month

   If your order has not arrived within one month (30 days) of the shipping date, you are eligible for a refund of the product's price. Please reach out to our customer care team once this period has passed, quoting your order number, so we can confirm the delivery status and process your refund.

3. 03.Shipping Charges Are Non-Refundable

   In both situations above, only the product charge is refunded. Shipping charges paid at checkout are non-refundable under any circumstance, as they cover the cost of processing and handing the order to the postal service — a cost we incur regardless of the delivery outcome.

4. 04.How to Request a Refund

   Contact our customer care team by email, phone, or WhatsApp with your order number and a brief description of the issue. For a wrong-product claim, please include photos of the item you received so we can verify it quickly.

5. 05.How Refunds Are Processed

   Once your refund is approved, our team will arrange it through the same method used to place your order — bank transfer, secure payment link, or cryptocurrency, as applicable. Processing times may vary depending on the payment method and provider.